How can we help?
Find answers about credits, billing, video generation, account settings, and using ReelSpree.
Popular topics
Credits
Learn how credits are used, refunded, and renewed.
Video generation
Help with failed generations, processing times, and results.
Billing & subscriptions
Manage plans, payments, invoices, and subscription questions.
Generation times
Understand how long different video generations can take.
Commercial usage
Learn how you can use content created with ReelSpree.
Account & password
Get help with login, password, profile, and account settings.
Frequently asked questions
How do ReelSpree credits work?
Each generation uses a set number of credits based on the selected duration and generation settings. Your current balance is always visible in the dashboard.
What happens if a generation fails?
If ReelSpree cannot successfully start a generation, the credits used for that attempt should be refunded automatically.
How long does video generation take?
Generation time depends on the selected model, video duration, provider load, and complexity of the request. Some jobs may finish quickly while others can take several minutes.
Where can I see my generated videos?
Open My Videos from the dashboard to view your generation history and completed results.
Can I change my plan?
You can review your current plan and available upgrades from the Billing section of your dashboard.
Can I use generated videos commercially?
Commercial usage depends on your ReelSpree plan and the terms of the underlying generation provider. Review the applicable plan and legal terms before commercial use.